Eligible Products
Unless specifically marked as Archive Edit or Girls Like Us, all products are eligible for return.
Please note:
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Only one return request is permitted per order.
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Orders purchased using Store Credit are not eligible for return.
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International orders are not eligible for returns or exchanges.
How to Request a Return
Returning your order is quick and easy:
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Visit the Return Portal on our website.
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Enter your Order ID along with your registered email address or mobile number.
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Select the item(s) you wish to return.
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Choose the appropriate reason for return.
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If you've received a defective, damaged, or incorrect product, upload clear images (this step is mandatory).
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Your request will be reviewed within 24–48 business hours.
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Once approved, a pickup will be scheduled within 1–3 working days.
Important: We recommend taking a photo or video while handing over the parcel to the pickup executive. This serves as proof in the unlikely event of a transit-related dispute.
Return Charges & Store Credit
Approved returns are refunded exclusively as Store Credit, which remains valid for 12 months from the date of issue.
Please note:
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A ₹150 reverse pickup fee per product will be deducted from the refund amount.
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Refunds are not processed to bank accounts, UPI, wallets, or original payment methods.
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Store Credit will be issued within 1–2 working days after your returned item successfully clears our quality inspection.
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Original shipping charges are non-refundable.
Quality Check (QC) Rejection Terms
Every returned item undergoes a detailed Quality Check (QC) before the refund is approved.
Your return may be rejected if:
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The product shows signs of use or wear.
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The garment has perfume, deodorant, smoke, or any noticeable odor.
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The item has been washed, altered, stained, or damaged.
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Original tags or packaging are missing.
If the item does not pass QC, it will be shipped back to you.
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₹150 Pickup Fee
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₹150 Reshipping Fee
Total: ₹300
Our customer support team will contact you to complete the payment before dispatching the returned product back to you.
Defective Product Policy
If you receive a product that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience.
Here's how we'll resolve it:
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We'll arrange a complimentary pickup of the affected item.
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After inspection, the product will be repaired or replaced, depending on the issue.
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The corrected item will be shipped back to you at the earliest.
Please note:
Need Assistance?
If you have any questions regarding your order, return, or exchange, our support team is happy to help. WhatsApp Support: +91 93194 15353
Important Notes
Before placing your order, please keep the following in mind:
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Returns must be requested within 7 working days of delivery.
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Only one return request is allowed per order.
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Orders paid using Store Credit cannot be returned.
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International orders are not eligible for returns or exchanges.
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Archive Edit and Girls Like Us collections are excluded from returns.
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Store Credit is valid for 12 months from the date of issue.
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Return policies may be updated or modified without prior notice.
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In the event of any dispute, Heritage of AARVI's Terms & Conditions shall prevail and be considered final.
