Information We Collect

We collect information you provide directly to us when you create an account, place an order, contact our support team, or subscribe to our newsletter. This includes:

• Personal Details: Full name, email address, phone number, and delivery/billing address.
• Transaction Details: Order history, items purchased, custom tailoring measurements, and payment method (we do not store your credit card or CVV details).
• Technical Information: IP address, browser type, device details, and browsing patterns via cookies.

How We Use Your Information

We use your information to provide a seamless, personalized luxury shopping experience:

• Processing and fulfilling orders, shipping garments, and generating tax invoices.
• Sending real-time order updates, dispatch tracking, and delivery notifications via SMS/WhatsApp and email.
• Providing prompt customer care and answering sizing or design inquiries.
• Sending curated newsletters, festive offers, and style recommendations (you can unsubscribe anytime).
• Preventing fraud and securing our platform against unauthorized activities.

Data Security & Protection

We implement stringent industry-standard security measures, including 256-bit SSL encryption, PCI-DSS compliant payment gateways, and restricted database access to safeguard your personal data from unauthorized access or disclosure.

Sharing of Information

We never sell, rent, or trade your personal data to third parties. We only share necessary data with trusted service providers strictly to fulfill your order:

• Logistics & courier partners (e.g., Delhivery, BlueDart, Shiprocket) to deliver your parcels.
• Secure payment gateway providers (Razorpay) to process payments.
• Transactional communication services (SMS/Email gateways) for order updates.

Your Rights & Contact

You have the right to access, update, or request deletion of your account information at any time. For privacy inquiries, contact our Data Officer at rekhasaraf8910@gmail.com or call +91 99587 96935.